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OmniBSIC Bank relocates Osu branch to enhance customer experience

Citi NewsroombyCiti Newsroom
June 16, 2025
Reading Time: 2 mins read
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OmniBSIC Bank, one of Ghana’s fastest-growing financial services providers, has officially relocated its Osu branch to a more spacious and customer-friendly premises, effective Monday, June 2, 2025.

The new location is situated directly opposite SAS Jewellery on Osu Oxford Street (GPS: GR-035-6369), marking a significant step in the Bank’s commitment to improving service delivery and client experience.

Previously located in the same vicinity, the move forms part of OmniBSIC Bank’s broader strategy to modernise its operations and enhance convenience for its customers. The new branch, housed in a one-story building, features a larger seating area designed to accommodate more clients comfortably and efficiently.

Branch Manager, Gifty Adubia Siaw, confirmed that the relocation is intended to provide an improved banking experience for customers. “In our bid to serve our cherished customers better, this relocation is not just a change of address but an enhancement in our services. The new environment is more welcoming, and with additional staff and improved security, we are prepared to meet our growing customer needs with speed and professionalism,” she said.

Additionally, the Bank has strengthened its security presence to provide a safer banking environment for all clients.

Divisional Head at OmniBSIC Bank, George Tetteh Ocansey, underscored the Bank’s customer-centric mission, stating: “This move reflects our dedication to excellence in banking. We listened to customer feedback and responded with action. The Osu community deserves a banking experience that is not only efficient but also enjoyable, and this new branch is designed to deliver just that.”

As part of its operational enhancements, OmniBSIC Bank continues to roll out customer-focused solutions while maintaining high standards of safety, reliability, and financial inclusion. Known for its tagline, “OmniBSIC Bank …Not Just Another Bank,” the institution continues to distinguish itself through personalised services and innovation.

“Customers are encouraged to visit the branch at its new location for all their banking needs, where they will be welcomed by familiar faces in an upgraded setting that promises a superior service experience,” the branch manager added.

About OmniBSIC Bank

OmniBSIC Bank is a fully-fledged universal bank formed through the merger of the erstwhile OmniBank and Sahel Sahara Bank. The merger was driven by the Bank of Ghana’s banking sector consolidation programme introduced in 2017, which included increasing the minimum capital requirement nearly fourfold—from GH¢120 million to GH¢400 million.

The merger is considered one of the most successful in Ghana’s financial services industry, largely due to the similarities in business models and size of the two institutions, as well as the willingness of stakeholders (management, staff, and directors) to embrace the unification. This synergy positioned the new entity as a significant player in Ghana’s banking ecosystem.

OmniBSIC has since reinforced its corporate governance structures and invested in infrastructure to align with the Bank of Ghana’s regulatory standards. The bank is committed to upholding the highest levels of integrity, transparency, and accountability, creating a reliable framework for customers to conduct their banking activities with confidence and convenience.

Headquartered in Accra’s Airport City, OmniBSIC Bank operates a network of 40 branches across Ghana. It offers a comprehensive suite of products, services, and digital solutions tailored to the needs of corporate clients, SMEs, and individuals, while actively supporting the communities in which it operates. To ensure the delivery of exceptional banking experiences, the bank invests heavily in technology and employee development, reflected in its rigorous staff selection process and comprehensive capacity-building programs.

Tags: OmniBSIC Bank
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