The Minister of Energy and Green Transition, John Abdulai Jinapor, says government is setting up a command and control centre, in collaboration with the Energy Commission and the Public Utilities Regulatory Commission (PURC), to strengthen communication and improve response to electricity challenges nationwide.
He explained that the initiative is designed to make use of technology to better monitor and manage the power sector.
Speaking at an engagement in Kumasi on Friday, 8 May 2026, the Minister said the system will create several platforms for the public to report faults and service disruptions.
“In the age of modern technology, you can also use technology to monitor. So we are setting up a full command and control centre under the auspices of the Ministry of Energy, that of Energy Commission and the PURC. We’ve already set it up, we are just operationalising it,” he said.
He added that the system will include multiple communication channels for customers.
“We’ll put out a number, a short code, a WhatsApp, Facebook email,” he said.
Mr Jinapor also disclosed that district managers in the energy sector will be equipped with mobile phones and dedicated lines to improve responsiveness.
“And I intend that we’ll give all of you brand new phones, every district manager. I will give you a dedicated number, which is linked to this system,” he stated.
He stressed that the centre will focus not only on power outages but also on improving overall system management and accountability.
“If there is a problem, and sometimes transformers can develop problems, even in the most advanced countries, they do have problems. But the first question is, what is the response time? Why should somebody complain that for two days, he’s been calling a so-called district office and nobody’s coming?” he asked.
According to him, delays in resolving outages also have financial consequences.
“That two days that you are not supplying power, you are losing revenue. I mean, that’s how I see it. It’s not even the energy alone. Apart from the inconvenience, apart from the passion that the government receives, you lose revenue when you don’t supply the power,” he said.
He further noted that all transformers installed under the system will be tracked digitally and made accessible to the public.
“So that centre is not just for outages, it’s for general management, all the transformers we are installing, we want to track them one after the other. Everywhere we install transformers, it will be logged into that system, it will be made public, so that the people in that area will know that, indeed, a transformer has been installed,” he explained.
He added that the initiative will also help address concerns about missing infrastructure.
