The Acting Managing Director of the Electricity Company of Ghana (ECG), Ing. Kwame Kpekpena, has rendered an unqualified apology to Ghanaians for the recent intermittent power supply that has disrupted businesses and households.
His comments come in the wake of persistent power fluctuations in parts of the country, which have caused inconvenience and, in some cases, damage to homes and commercial activities.
Addressing journalists at a press conference in Accra on Monday, April 20, Ing. Kpekpena assured the public that steps are being taken to resolve the reliability challenges facing the power distribution system.
“To every Ghanaian customer who has endured inconvenient and prolonged power outages, we sincerely apologise. We want you to know that we have heard your voice, and that addressing the reliability challenges is our singular operational priority,” he said.
He acknowledged shortcomings in ECG’s communication and response times, describing the situation as unacceptable.
“We also acknowledge that, in some instances, our communication and response times have fallen short of expectations. This is not acceptable. We have taken deliberate steps to address these gaps, including implementing measures to enhance operational performance, improve response times, and strengthen customer engagement,” he stated.
Ing. Kpekpena further assured that the company is committing the necessary resources to implement its plans within schedule and will keep the public updated on progress.
“The challenges we face are real and complex, and in some cases stem from years of underinvestment, resulting in pockets of outages and low voltage. But we are not standing still. We have a plan, we have a schedule, and we are committing all our resources to execute it,” he said.
He added that ECG remains committed to transparency and welcomes the media’s role in holding the company accountable as it works to improve power supply reliability.
