GCB Bank, Ghana’s largest bank has called on human resource practitioners to take a leading role in shaping a future-ready workforce by prioritising people leadership, digital capability and continuous skills development.
The call was made in a message from the Managing Director of GCB Bank PLC, Farihan Alhassan, delivered by the Bank’s Chief Marketing, Communications and Customer Experience Officer, Cynthia Ofori-Dwumfuo, at the 5th Annual General Meeting of the Chartered Institute of Human Resource Management, Ghana (CIHRM), held in Accra.
Speaking on behalf of the Managing Director on the theme, Building a Future-Ready Workforce: The Role of the HR Practitioner, Cynthia highlighted the need for HR professionals to move beyond traditional administrative functions and become strategic partners in building agile, innovative and resilient organisations.
“Technology will continue to change how we work, but people will remain at the centre of progress. The organisations that succeed will be those that invest deliberately in their people, equip them for change and create environments where they can thrive,” the Managing Director stated in his message.
Ofori-Dwumfuo further shared that as businesses adapt to emerging technologies, changing customer expectations and shifting economic realities, the ability to develop skilled and adaptable employees would become a critical driver of long-term competitiveness.
She noted that building a future-ready workforce requires organisations to combine digital transformation with effective leadership, continuous learning and workplace cultures that empower employees to deliver their best.
The engagement also highlighted the strong connection between employee experience and customer experience, noting that organisations that invest intentionally in their people are better positioned to deliver stronger outcomes for customers and other stakeholders.
GCB Bank’s participation in the engagement reflects its broader commitment to promoting leadership excellence, talent development and innovation, while supporting Ghana’s economic growth through responsible and sustainable business practices.
The Bank’s message to the HR community was that preparing for the future of work goes beyond adopting technology; it requires deliberate investment in leadership, skills development and organisational cultures that can adapt and thrive in an increasingly dynamic environment.
