The Ghana Civil Aviation Authority (GCAA) has commenced an investigation into the alleged mistreatment of passengers travelling on a KLM flight from Amsterdam to Accra after videos circulating on social media showed stranded travellers expressing frustration over their treatment.
The affected passengers were scheduled to travel on KLM Flight KL059, which was due to arrive in Accra from Amsterdam on Saturday, June 27, 2026.
In a statement issued on Sunday, June 28, the aviation regulator said it had taken note of the videos and was treating the matter with urgency.
“The Ghana Civil Aviation Authority has noted with concern videos circulating on social media showing stranded passengers expressing dissatisfaction over their alleged treatment by KLM in Amsterdam in connection with Flight KL059,” the statement said.
The GCAA said it has commenced investigations into the circumstances surrounding the reported tarmac delay and allegations of poor treatment of some passengers.
According to the Authority, the probe forms part of its mandate to safeguard passenger welfare and ensure compliance with aviation standards.
“As Ghana’s aviation regulator, with safety, security and consumer protection as our top priorities, the GCAA has commenced an investigation into the circumstances surrounding the reported tarmac delay and the alleged mistreatment of some passengers,” the Authority stated.
The regulator indicated that it will engage KLM and other relevant stakeholders as part of the investigation before determining the appropriate regulatory action.
“The Authority will engage all relevant stakeholders and communicate the outcome of the investigation, where appropriate, in accordance with established regulatory procedures,” the statement added.
It reaffirmed its commitment to protecting the rights of air travellers while ensuring high standards of safety, security and service delivery within Ghana’s aviation industry.
“The GCAA remains committed to ensuring the safety and security of passengers and maintaining high standards of service within the aviation sector,” the Authority said.
The investigation comes after videos shared online showed passengers alleging they had been left stranded in Amsterdam following delays involving the KLM flight, prompting calls for regulatory intervention.
The GCAA has not yet indicated a timeline for concluding its investigations but says it will communicate its findings after engaging all relevant parties.
